Frequently asked questions
The best kind of hay for your small animal is a grass hay that they like the best. We offer free hay samples for you animals to try before getting a large quantity to make sure they like the kind you buy. All of our hays are safe for your small animal's to eat as we grow it specially for you. If you would like to try the kinds of hay feel free to send us an email at info@haycountry and we can set you up with free hay samples to find what your animals likes.
For a rabbit or guinea pig 80% of their diet should be hay. Your animal can have a constant supply of hay and choose to eat however much they choose.
Brown hay does not mean bad or not fresh hay, hay is grown and dried outside in the summer months so the hot sun can bleach the hay. As the hay dries the hot sun can make it turn a more brown colour. Typically seen in 2nd Cut more than 1st Cut as first cut is cut and dried earlier in the summer so the sun is not as hot.
If you are outside our delivery areas (see delivery information page to see the areas we service) shipping is added to your order as it has to be sent through a shipping carrier. We keep our prices low and do not add shipping into the cost of our products so it is an added cost.
The $100 Free delivery only applies to the areas inside our local delivery zones, it is not applied to orders being shipped.
If you feel the shipping cost is too high send us an email at firstname.lastname@example.org or fill out our contact form to ask us if it is correct and we will do a manual shipping quote.
1st Cut is the hay taken off 1st off the field, cut and dried late spring to earlier in the summer. Typically a 1st cut has thicker stocks as well as seed heads that grow on the plant during the first growth of the season making a crunchier hay.
2nd Cut is taken off 2nd, cut and dried later in summer during the hotter months. 2nd Cut can have more sun exposure making it a darker colour. 2nd cut is a thinner softer hay and does not produce a seed head.
Rosewood works with teams of small animal veterinarian's to help make sure the treats are safe for your animals. Treats should be fed in moderation and are not to be fed as a main diet. We strive to carry products safe for your small animals.
We deliver to some parts of southwestern Ontario. Visit our delivery information page to see what cities and what days we are coming. Our delivery days are pre set and we upload them for you to see when we are coming to your area. We deliver your order right to you and will place it at the front door unless otherwise specified in the notes section. As the owners and operators of the company we are your delivery drivers as well. We also ship all over Canada through multiple shipping companies to get you the best price for getting the products shipped to you.Delivery Information
Once your order is placed we "fulfill" your order and send you an email of the day your order will be arriving from our pre set days found on our delivery schedule.
Your order paper is then moved to the warehouse where it waits for the day before the delivery day.
The day before the delivery your order is packed and put in our truck to be delivered the next day.
Then your order get delivered and we will text you that it has arrived if nobody is home to retrieve it.
Orders being mailed (outside our delivery zones)
Once your order is placed it takes 1-3 business days to pack your order. We then print labels and you will recieve your tracking number.
Your order then gets picked up at our warehouse and taken to you.